Legal
Privacy Policy
Effective June 1, 2026
This Privacy Policy explains how Resilient Wellness Ohio(“we,” “us,” or “our”) collects, uses, and protects information when you visit our website at resilientwellnessohio.com (the “Site”). It applies to the Site only.
Clinical records are separate from this Site
This policy covers the public website. The confidential health information involved in therapy — your clinical record, session notes, and anything covered by HIPAA — is maintained inside our secure, HIPAA-compliant electronic health record and client portal, not on this Site, and is governed by the Notice of Privacy Practices you receive when you become a client. Please do not include sensitive health details in website forms or email.
Information we collect
Information you provide. When you contact us, request a consultation, or submit a continuing education inquiry, you may give us your name, email address, phone number, and any details you choose to include (for CE inquiries, this can include your licensure, workplace, and topics of interest).
Information collected automatically. Like most websites, we automatically collect limited technical and usage data — such as your device and browser type, approximate region, pages viewed, links clicked, and how you navigate the Site — through cookies and similar technologies (see below).
How we use information
- Respond to your inquiries and schedule consultations or sessions.
- Operate, maintain, and secure the Site.
- Understand how visitors use the Site so we can improve content and performance.
- Comply with legal obligations.
We do not sell your personal information.
Analytics and cookies
We use cookies and similar technologies for essential site functionality and for analytics. Our analytics providers are:
- Google Analytics 4 — aggregate traffic and usage measurement.
- PostHog — product analytics, which may include session replay (a reconstruction of interactions such as clicks and navigation) to help us diagnose issues and improve usability.
You can control or block cookies through your browser settings, opt out of Google Analytics using Google's opt-out browser add-on, and use your browser's “Do Not Track” or Global Privacy Control signals. Blocking some cookies may affect how the Site functions.
Third-party services
We rely on trusted service providers to run the Site and our practice. These providers process data on our behalf or under their own policies:
- Scheduling & client portal — our online booking link takes you to a third-party, HIPAA-compliant practice-management platform with its own privacy terms.
- Hosting & infrastructure — the Site and its data services are hosted by our website and backend providers.
- Analytics — Google and PostHog, as described above.
We share information with these providers only as needed to deliver our services, and otherwise only when required by law or to protect rights and safety.
Data retention
We keep the information you submit for as long as needed to respond to your inquiry and for our legitimate business and legal purposes, then delete or de-identify it. Analytics data is retained according to our providers' standard retention periods.
Your choices and rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to opt out of certain processing. To make a request, contact us using the details below and we will respond as required by applicable law.
Security
We use reasonable administrative and technical safeguards to protect information collected through the Site. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children's privacy
The Site is intended for adults. While we provide therapy to adolescents, those services are arranged by a parent or guardian; we do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided us information, please contact us and we will delete it.
Links to other sites
The Site may link to third-party websites we do not control. We are not responsible for their content or privacy practices; please review their policies.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective” date above. Material changes will be posted on this page.
Contact us
Questions about this Privacy Policy or our data practices? Reach us at:
Resilient Wellness Ohio4212 State Route 306, Suite 310, Willoughby, OH 44094
info@resilientwellnessohio.com · (216) 284-0463
